Playing The Whatalotto should be a fun and enjoyable experience while giving to good causes, and playing responsibly is the key to this. We are committed to looking after our players and to ensure they are gambling in a safe and responsible environment.

While the majority of our players stay in control and gamble within their means, for some, gambling can become a problem. That's why here at Whatalotto, we take a proactive approach to help you play responsibly. We provide information on how to help you stay in control, help you assess your gambling behaviour, tools to help you manage gambling, as well as information on where to get help should you need it.

Here are a few tips on how to stay in control and play responsibly:

• Treat the lottery play as a form of entertainment, rather than a way to make money.
• Try to establish limits on how much you will spend; and only spend what you can afford to lose.
• Don't gamble if you are under the influence of alcohol or any other substance.
• Don't gamble to try to escape from problems, stress or boredom in life.
• Play sensibly and don't go chasing losses.

Recognise a Problem:

If you feel you may have a problem with your gambling, ask yourself the following questions:

• Did you ever lose time from work due to gambling?
• Has gambling ever made your home life unhappy?
• Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
• After losing, did you feel you must return as soon as possible and win back your losses?
• Did you often gamble until your last pound was gone?
• Did you ever borrow to finance your gambling?
• Were you reluctant to use gambling money for normal expenditures?
• Did gambling make you careless of the welfare of yourself or your family?
• Did you ever gamble longer than you planned?
• Have you ever gambled to escape worry or trouble?
• Did gambling cause you to have difficulty sleeping?
• Do arguments, disappointments, or frustration create within you an urge to gamble?
• Have you ever considered self-destruction or suicide as a result of your gambling?

The more you answer 'yes' to these questions, the more likely you may have a gambling problem.

Self-Exclusion

Self-exclusion is a formal process whereby you request us to prevent you from being able to access your online account for a period of 6 months up to 5 years.

Please note that Self-Exclusion is an irreversible process. Once you self-exclude, we cannot reactive your account and you may not apply to open a new account until the self-exclusion period expired.

When a self-exclusion is activated:

• Once a self-exclusion is activated, it cannot be cancelled.
• Any active lottery subscriptions on your account will be cancelled, subject to the following:
  • Direct Debit drawdowns which have been processed prior to requesting the 'self-exclusion' cannot be reversed.
  • Subsequent drawdowns will be stopped as a result of the subscription cancellation.
• Pending lottery tickets where all draws are unprocessed - will be cancelled and refunded.
• Pending lottery tickets containing a processed draw - will not be cancelled. If a win occurs, players will have to contact customer service to receive their winnings.
• Any funds in your account balance will be refunded.
• We will opt you out of all marketing communications. However, this may not prevent you from receiving marketing material which is already in the process of being dispatched. We would ask you to please disregard any such material received accordingly.
• You will receive an email with details about your self-exclusion and indicate the date when account access may be requested again.

Once the self-exclusion period has expired, your account will remain in this status unless you contact our Customer Service team to reactivate it. Your account will only be accessible after a further 24-hour cooling off period. Marketing communications will not be reactivated unless you request us to opt you in.

How to set a self-exclusion period

You can request to self-exclude by contacting our Customer Service Team at whatalottohelp@whatalotto.co.uk

By requesting self-exclusion, you are entering an agreement with us. During the self-exclusion period, we will employ automated checks to endeavour to ensure that you can no longer access your account or our gambling service across multiple platforms. At the same time, you also agree that you will not attempt to try to circumvent the agreement by continuing to participate in the gambling service provided by us.

Please remember that if you breach the self-exclusion agreement by continuing to gamble with us, or you circumvent your agreement by, for example, opening and operating new accounts, and/or our automated checks and/or IT or software programmes fail to recognise any attempt by you to circumvent your self-exclusion, we shall not be liable to you or any third party in respect of any breach by you of that agreement giving rise to loss, and we are under no obligation to compensate any loss or damage caused by your action or breach, or to return any winnings, or other funds in respect of your action or your breach.

If you require further information relating to this facility please contact our Customer Service Team.

After self-excluding from our site, we also advise that you self-exclude from any other gambling operators where you hold accounts.

Account Closure

If you wish to close your Player Account, you can do so by contacting our Customer Service Team at whatalottohelp@whatalotto.co.uk.

Once your account is successfully closed:

Protecting Minors

Players must be 18 or over to play The Whatalotto.

We may request documents from you to help us verify your identity and age. Until the verification can be performed successfully, we may occasionally have to suspend your account and withhold your funds.

In trying to protect children from underage gambling, gaming companies and parents must work together.

Parental Controls

There are a number of third party software that parents or guardians can use to monitor or restrict access to gambling sites on your PC, laptop or mobile devices:

• GamBlock is a software which blocks access to gambling websites, and is available for PC, mobile and tablet.
• Cyber Patrol is a software that allows you to block inappropriate web contents as well as to monitor online activities.
• Net Nanny is a filtering software protects children from inappropriate web content
• CYBERsitter filtering software allows parents to add their own sites to be blocked.

Other Sources of Help

Customers and family members who are experiencing problems with gambling should seek help. If you need to talk to someone about problem gambling, the following help is available:

GamCare is the leading provider of information, advice, support and free counselling for the prevention and treatment of problem gambling. Visit their website or call their free UK Based Helpline at 0808 8020 133.

GambleAware aims to promote responsibility in gambling. They provide information to help people make informed decisions about their gambling. Visit their website or call their free National Helpline at 0808 8020 133.

Gambling Therapy is a free online service that provides practical advice and emotional support to people affected by problem gambling.

Gamblers Anonymous is a support group for people who wish to do something about their gambling problem and help others do the same through attending meetings.

The National Problem Gambling Clinic offers treatments for people from England and Wales aged 16 and over. They offer a range of psychological treatments for gambling addiction, depending on the needs of the individual. They also offer services specifically for women and friends and family of problem gamblers.

If you require further information on the above, please contact our Customer Service.

Social Responsibility

We take our social responsibilities seriously and we make regular donations to GambleAware who funds education, prevention and treatment services and commissions research to broaden public understanding of gambling-related harm.