Are you trying to get in contact with us?
We’d love to hear from you, however, we may have already answered your question - please take a look below.
If you still need further help, please reach out via any of the methods below:
Email Email us at whatalottohelp@whatalotto.co.uk
Phone You can contact us via telephone: 0330 441 1369
Business hours Monday-Friday: 9.30am-3pm (Excludes Bank Holidays)
Frequently asked questions
How do I update my details?
If you have to change any details, please contact our Customer Services team on 0330 441 1369.
What have I/how much have I won?
We will email and pay you automatically within 14 days if you win, you don’t need to check anything. Details of winners and winnings can be found here.
If you want more information please contact us on 0330 441 1369.
When will I receive my winnings?
Winnings will arrive in your bank account within 14 days from “MBC ELM Limited”.
How do I close my account or cancel my subscription?
What do I do if I have a problem with gambling?
Please see our responsible gambling page for more information here.
Which charities benefit from my play?
For details about prizes, proceeds and grants, visit our Good Causes page here.
What if I have another question?
